Refund and Returns Policy
Thank you for choosing our transport services. We strive to provide reliable and timely transportation for all our customers. Please take a moment to review our refund and return policy below.
1. Non-Refundable Bookings
- Bus and Taxi Bookings: Once a bus or taxi booking is made, it is considered final and non-refundable. We encourage our customers to review their travel plans carefully before making a reservation.
2. Cancellations by Us
- In the rare event that we are unable to fulfill your booking due to unforeseen circumstances (e.g., vehicle breakdowns, road closures, or other operational issues), we will either offer you an alternative travel arrangement or provide a full refund for the affected trip.
3. Cancellations by the Customer
- We understand that plans may change. However, any cancellation or changes initiated by the customer will not be eligible for a refund.
4. Missed Departures
- Please ensure you arrive at the designated pick-up point on time. No refunds will be issued for missed trips due to late arrival.
5. Exceptional Circumstances
- In exceptional cases (e.g., emergencies, natural disasters, or other unavoidable circumstances), please contact our customer service team. We will review such cases individually and may, at our discretion, offer a partial or full refund or credit toward future bookings.
6. Contact Information
If you have any questions regarding this policy or need assistance with your booking, please contact our support team:
- Email: contact@zanziryde.com
